We hope your Hohm piece brings warmth and calm to your home. If something isn’t quite right, here’s how we handle returns.

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1. Faulty or Damaged Items

If your item arrives faulty or damaged, please email us at hello@hohm.com.au within 7 days with photos and your order number.
We’ll offer a replacement, store credit, or refund as required by Australian Consumer Law.

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2. Non-Returnable Items

For hygiene and safety reasons, certain items (such as opened candles, food items or custom hampers) cannot be returned unless faulty.

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3. Processing Time

Once your return is approved and received, store credit will be issued within 5 business days via email.